Kooru - Shipping, Returns & Refund Policies — My Backyard Zone
Skip to content

Kooru - Shipping, Returns & Refund Policies

Shipping / Return Policy

Shipping and Delivery:

Lead Times 

  • 2  - 4 weeks+ depending on the order pipeline


  • Free Shipping Lower to 48
    • We provide local delivery (San Diego)
    • One week to 10 days - West Coast to Texas
    • Two weeks to the East Coast  
  • The tub is 34” wide
    • Some doors may need to come off, or find another way to get it into the location
  • Arrives on a pallet in the driveway if shipped



  • Each Tub is Made to Order and Returns are not allowed.


Other Details 

  • Ozone filtrations system self-cleans with O3
  • Filter change once per month ($6 on amazon, easy to change)
    •  If doing regular filter changes, once every 6 months-12 months

Manufacture warranty on parts (chiller 1 year and pump 3 years) and 3 years on our workmanship

At My Backyard Zone Our Motto Is:

Care · Relax · Enjoy !