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Donic - Shipping, Returns & Refund Policies

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Shipping

Standard Shipping is normally USPS Priority Airmail (1 to 3 business days) or sometimes UPS Ground (1 to 6 business days). Paddle Palace makes the carrier decision based on factors such as package weight, transit time, package value and contents.

UPS Ground ranges from 1 to 5 business days depending on your location. UPS does not include Saturdays, Sundays, and Holidays when calculating transit times. USPS does include Saturdays. For example, a UPS package shipped on Monday by a 2-day transit time will be delivered on Wednesday. A UPS package shipped on Friday by a 2-day transit time will be delivered Tuesday. A USPS package shipped on a Friday by a 2-day transit time will be delivered Monday. USPS Priority Airmail and UPS Ground do not guaranteed the delivery dates.

Fast Shipping:

Paddle Palace is well-known for how quickly we ship out packages. Most packages are shipped the same day or the following business day from when you place your order.

Table Shipping:

*Curbside delivery requires you to be present when the table is delivered and assist the driver in removing the table from the truck. Should you not be able to assist the driver in removing the table, additional services are available from the freight company for an extra charge. Freight companies will not assist in transporting tables indoors or up or down steps, and they will not help in assembling the table.

*The delivery company will contact you prior to delivery to arrange a day with you for delivery.

*A table order cannot be cancelled after it has been shipped from the warehouse, even if the table is not yet delivered. If the customer must cancel a table order, the customer is responsible for all shipping charges to and from the warehouse, and any restocking fees charged by the manufacturer/warehouse.

*If a table arrives with visible damage, refuse delivery and contact Paddle Palace. If a table arrives with damaged packaging but the table appears to be ok, accept delivery but have the driver note the damaged packaging on the paperwork. After delivery, if you should notice the table is damaged, contact the freight company immediately, then contact Paddle Palace. Damage must be reported within one week.

 

Returns

* Items returned for refund or exchange must be new and unused, and in the original packaging. Returns and exchanges must be made within thirty days of purchase.
* No returns accepted for Custom-Made Paddles. When Paddle Palace cuts and applies rubber, the blade and rubber are not eligible for a return or exchange.
* All CD’s, DVD’s, and videos are non-returnable and non-refundable unless found to be factory defective.
* We do not accept a return or exchange for shoes or clothing which show any evidence of wear.

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