Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We will email you with an estimated delivery date.
We currently only offer shipping for within the United States of America, excluding US territories. Contact us by our contact form if you are interested in placing an order to an international destination - we reserve the right to ship internationally on a case by case basis. Note that there are shipping restrictions on some products due to their weight/size.
Cancellation Policy
Our commitment is to process and fulfill orders promptly once they have been submitted. Prior to submitting your order, please carefully review your shopping cart, delivery, and payment information to ensure accuracy. Once an order has been submitted, it may not be modified, changed, or altered.
If an error with your order is suspected, please immediately contact us at +1(858)766-2100 or hello@mybackyardzone.com. If order fulfillment has not been completed, we will make all efforts to halt an order. Any order shipment halted will be subject to a $30 Cancellation/Restocking Fee. Orders fulfillments that can not be stopped should consult our Return Policy.
Returns Policy
All eligible returns will be subject to a Restocking Fee equal to twenty-five percent (25%) of the pre-tax purchase price. In order to be eligible for acceptance as a returned item, the returned item must be accompanied by a legible and legitimate copy of the original invoice and packing slip. All original and return shipping fees are non-refundable. All Value Pack orders are sold as complete units and partial returns can not be accepted. Opened or damaged products returns will not be accepted.
If you need to return an item, please send an email to hello@mybackyardzone.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Returns Policy
Effort and pride goes into every product that earns the Halo badge. Consumers should REGISTER MY HALO (link insert) via QR Codes or on halo-pg.com upon receipt. Should any order arrive with missing, defective, or damaged parts, please immediately contact hello@mybackyardzone.com