Killerspin - Shipping, Returns & Refund Policies
All orders will be processed and shipped within two business days (excluding tables, see table shipments below). Once your order is shipped you will receive an email with your tracking information.
All orders, excluding tables, are sent via UPS, USPS or FedEx Ground, and standard delivery time is 3 to 5 business days. Shipping cost is determined by the zone where the destination zip code is located. Paddles & accessories orders of $75 or more automatically receive free standard shipping service to locations in the contiguous United States. International FedEx shipping to Canada is charged $30 regardless of the amount, and all taxes and duties must be paid by the consignee.
Second day and Overnight deliveries are also available for an additional charge.
Table orders arrive at destinations in approximately 10-15 business days. This applies to all standard LTL and White Glove Deliveries.
Expedited shipping available for additional fees per request and quote separately.
Table shipping include to the door (front door, back door, and garage) delivery to most cities in the 48 contiguous United States. Freight companies' rates are higher than average to certain areas of the United States and additional charges may apply. If so, you will be notified before your table is shipped.
All tables are shipped by FedEx Freight, Monday-Friday 8AM to 7AM. Some residential areas may be inaccessible by delivery truck, FedEx may be unable to access certain residential areas. If you feel that your required destination inaccessible to a truck: please contact Killerspin Customer Service prior to placing your order.
We will notify you once your table has been shipped, via email, and provide you with the tracking number. FedEx will also contact you via email and text messages to receive notifications for tracking and delivery details and if selected, to schedule a delivery time. If no delivery appointment is chosen, there is no signature required upon delivery.
Should you need to make changes for any reason once the table has been shipped, additional charges may apply. If you need to make changes to your delivery, please contact FedEx at the customer service number provided in your text or email communication from FedEx.
If you select to the door delivery with an appointment, FedEx requires you to be present when the table is delivered for a signature. FedEx will provide liftgate service (a smaller truck specially equipped with a hydraulic lift) to easily get your table to the ground.
Additional services can be provided by FedEx, these include Inside Delivery, unboxing and box removal (additional charges apply). Please contact us before your shipment delivers if this service is needed.
If you require assembly, we have a separate White Glove Service, starting from $350.
Please notify us should you require any of the above services, there will be NO help in assembling the table unless requested.
Should you fail to comply with the arranged delivery time, you will be responsible for any additional charges for redelivery and/or storage fees established by the freight company.
Once the table is removed from the truck, and while the driver is still present, please make sure to inspect the table for any damage. Table damage must be noted on the Proof of Delivery at the time of delivery to ensure proper credit. If for any reason you suspect damage that is not visible, please note "Subject to Inspection" on the delivery receipt. Should the driver not allow you to make this notation please refuse the shipment and contact us. For any concealed table damage found after the delivery you must notify us within five (5) days of delivery to ensure proper credit. If you find your table has concealed damage do not assemble the table. If a table has freight damage and a pick-up by the freight company is required, you are responsible for re-packing the table in its original packaging. Should you fail to comply with the arranged pickup time and re-packaging, you will be responsible for any additional charges for new pick up and/or other such fees established by the Freight Company and Killerspin.
Shipments outside the United States
Table shipments to Canada might be charged extra shipping based on the shipping zone and all duties and taxes must be paid by the consignee.
For other deliveries outside the United States, all duties and taxes must be paid by the consignee, additional shipping charges may apply. Please contact email@example.com to request more information on these shipments.
All products have a 30 day warranty against factory defective merchandise with the exception of tables, which have a 1 year limited warranty. This warranty does not cover misuse, or customer inflicted damage to a product. Any products that are requested to be assembled, such as Blades and Rubbers, are taken as is, unless damage occurs due to shipping. All used products are taken as is. Beyond the warranty, parts are available for sale for certain products, such as tables.
If there is extensive damage to the product, please contact firstname.lastname@example.org at your earliest convenience, and reference your order/shipment number. All products with shipping or factory damage will be replaced or refunded by Killerspin. More information may be required depending on date and products ordered.
Prior to return of any and all merchandise, a proof of purchase and authorization must be made by Killerspin via e-mail phone. Customer must initiate the return process within 30 days upon delivery. Any returned product must be returned in its original packaging and in saleable condition, to an address provided to you, or the customer will be charged with a 25% re-stocking fee.
Products must be new, unused, and contain all original accessories. Rubber, nets, and balls cannot be returned if opened.
Returned goods must be shipped with freight prepaid via US Postal Service, UPS or FedEx, or an LTL freight company of your choice (for larger items, such as tables). Refunds will not be given for the shipping costs. This applies to all products, including tables. If the returned merchandise is found to be factory defective, a shipping label would be provided to you by a Concierge Service Representative.
Products returned, and in the opinion of Killerspin that appear to be damaged by the customer, will NOT be accepted for return, exchange or refund. A customer requesting the return of the damaged product which was sent to and received by Killerspin will require all shipping charges to be charged to the customer for the return of such product or products, unless arrangements of such products are made in advance and authorized by Killerspin.
The above rules and prices are subject to change without prior notice.