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Prizm Hardscapes- Shipping, Returns and Refunds Policy

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Prism Hardscapes Limited Warranty

Prism Hardscapes offers a limited warranty for our fire features against manufactured defects that
prevent safe and correct function. The warranty is for parts and in-house (manufactured) labor. The
warranty period and what’s covered under warranty is listed below.
Electronics, Gas Valve, & Pilot Assembly:
• Commercial use has a 6-month warranty
• Residential use has a 2-year warranty
Stainless Steel Pan, Fire Ring, & Valve Box:
• Commercial use has a 6-month warranty
• Residential use has a 2-year warranty
Concrete Shell:
• Commercial use has a 2-year warranty
• Residential use has a 2-year warranty

Prism Hardscape’s limited warranty only applies to the original purchase and commences from the date
of original sale / shipment from the manufacturer (TOP FOB Stanton CA).
The defective product must be sent back to Prism Hardscapes with a Return Merchandise Authorization
(RMA) issued by Prism Hardscapes for the specific product being claimed under our limited warranty
and any other additional information for the nature of the defect or warranty claim.
Prism Hardscapes limited warranty does not cover items that have been damaged by overheating,
modification, abuse, or improper storage. Also, any labor involving installation or maintenance with the
unit is not covered.
This warranty excludes claims for consequential, indirect-collateral expenses arising from product
defects or warranty recovery.
Prism Hardscapes must have the opportunity to verify the alleged defect. This may include a site visit to
inspect product.
Pictures and/or videos of the defective product must be provided to Prism Hardscapes if requested.
General Maintenance:
• Clear debris from burner twice a year.
• Clean outside shell with mild soap and water as needed.
• Re-seal shell every 3 to 4 years.

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