Shipping and Delivery Policy
Your Ice Barrel ships through UPS or FedEx via the LTL freight division for all orders in the U.S. and Canada. Shipments are typically processed and shipped 7-10 business days from the order date unless otherwise stated. You will receive an email confirmation when your order ships.
All add-on accessories are shipped with the Ice Barrel, unless purchased separately. If purchased separately they will ship via FedEx, UPS or USPS.
- Residential homes: Package will be dropped on the property.
- Apartments: Package will be left in the shipping room or with the front desk. Finding apartments can sometimes be challenging for delivery drivers. Please include as much detail as possible in the “order notes” section during checkout.
- Private residences: Package will be left on the property. If access is denied, the package will be left at the gate or with security.
- Commercial: Package will be left on the property.
Return Policy
Domestic (US Customers) Return Policy:
If you’re not 100% satisfied with your purchase, we’re here to help!
- If your product arrives damaged, we will ship you a new product at no cost.
- You can return the product for a refund less restocking fees within 30 days of delivery. Return and restocking fees of 30% apply. The restocking fee covers return shipping, cleaning if required, and repackaging of the product. The product needs to be in its original condition and shipped with the original packaging to be accepted. If the product is not in its original condition and packaging it will NOT be accepted.
- Accessories and Wears are not eligible for returns. If accessories or wears arrive damaged please contact hello@mybackyardzone.com.
- Any and all modifications to any products not authorized in writing by Ice Barrel Inc. are not eligible for returns and will be void from warranties.
Domestic (US Customers) Return Process:
- Please contact hello@mybackyardzone.com for a return shipping label within 30 days of the order date.
- Shipment will be scheduled for pick up within 2-5 days of the label being sent. A party must be present for pickup.
- Once the product is received it will be inspected, if the return is accepted a refund will be issued within 1-2 weeks. The original payment method will be refunded less the 30% restocking fee.
Cancellation Policy
You may cancel an order at any time prior to the order entering the “Shipped” stage. Once it has entered the Shipped stage, the order may not be canceled. The entire order must be canceled, you can not cancel specific items. To cancel an order, please contact us at hello@mybackyardzone.com. If your order is eligible to be canceled, Ice Barrel will send you an email confirmation of the cancellation. If you are unable to cancel an order because it has moved to the “Shipped” stage, you may return it as long as it meets the criteria listed above in our Return Policy.
Exchange Policy
We do not offer any product exchanges.